Refund policy

At CP Lime Solutions, we pride ourselves on delivering high-quality products and services to our customers. If for any reason you are not fully satisfied with your purchase, our returns policy outlines your options.

* Items must be returned within 30 days of purchase.

* Products must be **unused, in their original packaging, and in resalable condition**.

* Proof of purchase (invoice, receipt, or order confirmation) is required for all returns.

* Custom-made, special-order, or clearance items are **non-returnable** unless faulty or damaged.

* If an item arrives damaged within a reasonable period, we will arrange a replacement, repair, or refund

* Please notify us within 7 days of delivery for damage claims.

* We may request photos or evidence to speed up resolution.

1. Contact our customer service team at info@optimise.net.nz with your order details.

2. We will provide a Return Authorisation Number (RAN) and return instructions.

3. Once the returned goods are received and inspected, we will process your refund, replacement, or credit.

4. Refunds

* Approved refunds will be processed to the original payment method within 10 working days.

* Shipping and handling fees are non-refundable, unless the return is due to our error or a defective product.

5. Shipping Costs

* Customers are responsible for the cost of return shipping unless the product is faulty, damaged, or incorrectly supplied.

6. Exchanges

* Exchanges may be offered where stock is available.

* If the replacement product is of greater value, the customer will be required to pay the difference.

7. Contact Us

For any questions about returns or to initiate a return, please contact:

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